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Touchstone Family Association
Strengthening Families • Building Community

Touchstone is a non-profit community based social service agency. We have been providing services to Richmond and nearby areas since 1983.

Our services have primarily focused on preserving and enhancing family relationships. Through qualified staff, we offer a wide variety of professional services to the community.


Your counsellor will provide information and guidance around the following  procedures on how to access support for yourself or your family in case of an emergency:
During normal working hours (8:30 am - 4:30pm), the TFA receptionist is available to direct emergency phone calls to the appropriate counsellor or program director.  Clients can also access their counsellor’s 24 hour confidential voice mail service.  These calls will be returned at the earliest opportunity, where appropriate.  
Additionally, from 8:30am - 4:30pm, clients can access their social worker(if you have one) in case of an emergency.  After normal working hours, clients may contact MCFD Emergency Services at 604-660-4927, or 911.