Confidentiality and Release of Information
Understand what is done with the information we receive or accumulate about you.
Conflict of Interest
Touchstone Family Association employees will not knowingly enter into a situation which could lead to a perception of a conflict of interest.
Conflict of Interest
Touchstone Family Association employees will not knowingly enter into a situation which could lead to a perception of a conflict of interest.
Conflict of Interest
Touchstone Family Association employees will not knowingly enter into a situation which could lead to a perception of a conflict of interest.
Conflict of Interest
Touchstone Family Association employees will not knowingly enter into a situation which could lead to a perception of a conflict of interest.
OUR MISSION
Strengthening the social health and independence of families and children through effective intervention and support services.
OUR VALUES
Integrity - Is the foundation of our programs. Integrity requires that we operate with openness and fairness. Integrity is ensuring appropriate and objective decision making.
Respect - Is the basis of our working relationship with clients, colleagues and contractors. Respect means being sensitive and responsive to situations and individual circumstance. Respect requires that we act with courtesy and consideration at all times.
Cooperation - Is the approach we take meeting the challenges of providing the community services to which we are committed. Cooperation means working together to build partnerships. Co-operation requires that we act with commitment and innovation.
Our Guiding Principles
- The basic strengths of family and individuals and providing support to maximize these strengths
- The diversity of our population by providing culturally sensitive services;
- The impact of changes on families, children and community and working with change to provide security and stability through professional services;
- With effective intervention to families in need
- To the needs of the community by providing services that are flexible and responsive;
- A safe and confidential environment for clients;
- A sound working knowledge of the community, its resources and personnel
- An eclectic approach to service provision;
- Responsible fiscal management of public funds to ensure cost effective service delivery;
- A professional service of excellence.
Our History
Since incorporating in 1983, Touchstone Family Association has grown alongside the Richmond community, adapting to changing needs while staying rooted in its commitment to children, youth, and families. Guided by a dedicated volunteer Board of Directors, Touchstone has remained focused on creating programs that promote stability, connection, and long-term wellbeing. Our work began with a small receiving and assessment centre and family counselling program, in close partnership with the Ministry of Children and Family Development. Over time, this foundation expanded to include the Francis House Youth Wellness Program, Family Preservation and Reunification Services, and Outreach Supports designed to meet families where they are.
As community needs evolved, so did Touchstone. New initiatives, from specialized counselling and early years programs, to youth outreach, restorative justice, and coummity program development, reflect our commitment to innovation and collaboration. The introduction of the accessible, barrier-free Front Porch Program further broadened our reach, ensuring families can access support when they need it. For more than two decades, our CARF accreditation has reinforced our dedication to quality and accountability. Today, Touchstone continues to build on its strong partnerships, trusted reputation, and history of responsive service, working collaboratively to support the diverse and changing needs of our community.
We remain committed to strengthening families, empowering youth, and building a healthier, more connected community.
Touchstone Strategic Direction (2025–2029)
Touchstone Family Association’s current five-year strategic plan guides our work from 2025 to 2029. Developed through engagement with staff, board, and community partners, it reflects both current needs and future opportunities. As community needs continue to evolve, we remain committed to being responsive, relevant, and impactful in all that we do.
Our strategic direction is grounded in three key focus areas:
Linking Planning – aligning our goals with long-term community needs and strengthening integration across programs and services
Investing in Our People – supporting and empowering our staff and leadership
Operational Excellence – delivering high-quality services through innovation, efficiency, and accountability
We remain committed to accessible, responsive programming, including open-access services such as our Front Porch program, while fostering a diverse, inclusive, and respectful workplace culture. With strong programs, a dedicated team, and a trusted community presence, Touchstone continues to lead, innovate, and make a meaningful difference.
Thank you to our funders for their ongoing support for Touchstone Programs and Services
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