Privacy Commitment

At Touchstone Family Association, we are committed to protecting your privacy and the personal information you share with us. We recognize the importance of your trust and take our responsibility to safeguard your information seriously.

How We Use Your Information

We collect, use, and share your personal information only with your informed consent, and only when it is necessary to:

• Provide you with services,
• Coordinate care with professionals involved in your support, or
• Comply with legal or regulatory requirements.

We will always explain why we need your information, how it will be used, and who it may be shared with.

Communication and Technology

While we understand that texting, email, and social media may be convenient, these methods are not always secure. If you choose to contact your counsellor through these platforms (e.g. Facebook, Instagram, or other messaging services), they will respond in a limited way and redirect you to a more secure form of communication, such as a phone call or an in-person appointment.

This approach helps protect your privacy and ensures your personal information is not unintentionally shared or accessed by others.

For more information about common risks you should be aware of when communicating through technology, please click here.

Your Right to Withdraw Consent

You can withdraw your consent for us to use or share your personal information at any time. Please note that doing so may limit our ability to continue providing services to you.

Learn More

If you'd like to understand more about the potential risks of communicating through technology, or how your privacy is protected at Touchstone, we’re here to help.

For more information about our privacy policies and procedures, please contact our Executive Director, Judy Valsonis, Privacy Officer:

By Mail:
Touchstone Family Association
210-3031 Viking Way
Richmond, BC V6V 1W1

By Phone: 604-279-5599

For all other inquires, please contact your designated counsellor or staff member.