Touchstone Family Association is proud to be CARF International accredited since 2002, reflecting our long-standing commitment to excellence in health and human services. Accreditation is more than a credential, it represents our dedication to quality assurance, continuous improvement, and best practices in service delivery.

What is CARF? 

CARF International is an independent, non-profit accreditor that sets rigorous global standards for organizations like Touchstone, ensuring the highest levels of service quality, accountability, and innovation. Through accreditation, we demonstrate our commitment to providing the best possible support for children, youth, and families in our community.

Why is Accreditation important? 

For more than 20 years, CARF accreditation has guided our pursuit of excellence, transparency, and meaningful impact. Clients, families, funders, and community partners recognize CARF accreditation as a mark of trust and quality, ensuring that Touchstone remains accountable, effective, and responsive to the needs of those we serve. It drives us to continuously enhance our services, manage risk, and measure performance in alignment with our mission, vision, and values.

Our Committment to Excellence 

Touchstone completed its most recent CARF accreditation survey in December 2023, earning its eighth consecutive three-year accreditation award. Since 2002, Touchstone has maintained continuous CARF accreditation, reflecting more than two decades of commitment to quality, accountability, and continuous improvement.

Upcoming CARF Accreditation Survey 

Our next CARF accreditation survey is scheduled for November 16-18, 2026. During the survey, representatives from CARF International will visit Touchstone to evaluate how well we meet internationally recognized standards for quality, person-centred service, and organizational excellence. Surveyors may review documentation, observe service delivery, and speak with individuals receiving services, family members, staff, funders, board members, volunteers, and community partners as part of the accreditation review process.

We welcome this opportunity to demonstrate our commitment to excellence, gather feedback, and continue strengthening our services for children, youth, and families.

Participate in the 2026 Survey

CARF surveyors welcome feedback from service participants, family members, staff, volunteers, funders, and community partners. If you would like to speak with a surveyor during their accreditation visit to Touchstone, please contact us for more information.

 
 
Click here for our 2023 CARF Report.
 
For more information about CARF International, the standards, or the survey process, visit www.carf.org. 
 
 
“Touchstone embeds person-centered approaches throughout the organization. The best interests of the clients are the priority from both a service delivery perspective and an operational perspective. The entire team is passionate about and dedicated to sound practices and delivering meaningful services to the clients it supports.” 

Thank you to our funders for their ongoing support for Touchstone Programs and Services