At Touchstone Family Association, we believe that your voice matters. From the moment you begin your journey with us and throughout your time in service, we encourage you to share your thoughts, needs, and experiences. Your input helps ensure that the support you receive is personalized, respectful, responsive, and rooted in your unique perspective.
Counsellors and team members will regularly invite feedback and create space for open dialogue. This includes discussing your individual needs and goals, checking in on how services are progressing, and identifying ways we can better support you. We also welcome suggestions on how your counsellor can continue to grow in their professional development, as your feedback helps us remain accountable and continually improve.
As your service comes to a close, you'll be invited to complete a client feedback survey. This is a key opportunity to reflect on your experience, let us know what worked well, and identify areas where we can improve.
In addition to formal opportunities, we encourage ongoing, informal feedback at any time. Whether through a conversation, email, or survey, your voice is always welcome.
We value all feedback, both positive and constructive. Feedback received from persons served, families, community partners, and other stakeholders helps inform improvements to our programs, services, communication methods, and overall service experience.
By sharing your experience, you play an important role in helping us strengthen the quality, accessibility, and effectiveness of the supports we provide to our community.
Thank you to our funders for their ongoing support for Touchstone Programs and Services
