Input to Service

At Touchstone Family Association, we believe that your voice matters. From the moment you begin your journey with us and throughout your time in service, we encourage you to share your thoughts, needs, and experiences. Your input helps ensure that the support you receive is personalized, respectful, responsive, and rooted in your unique perspective.

Counsellors and team members will regularly invite feedback and create space for open dialogue. This includes discussing your individual needs and goals, checking in on how services are progressing, and identifying ways we can better support you. We also welcome suggestions on how your counsellor can continue to grow in their professional development, as your feedback helps us remain accountable and continually improve.

As your service comes to a close, you'll be invited to complete a client feedback survey. This is a key opportunity to reflect on your experience, let us know what worked well, and identify areas where we can improve.

In addition to those more formal opportunities, we encourage ongoing, informal feedback at any time. You do not have to wait until the end of service to tell us what is working, what could be different, or what would make your expereince better. Whether through a conversation, email, or survey, your voice is always welcome. 

We listen to what people tell us and look for themes across the feedback we receive. This helps us understand what people value about their experince with Touchstone, as well as where we may need to make changes. Feeback helps inform program planning, service delivery, accessiblitiy, communication, staff learning and future improvements. 

We value all feedback, both positive and constructive. Feeback from clients, families, community partners, and other stakeholders gives us a broader understanding of how our services are experienced across the community. 

Thank you for helping us listen, learn and improve.