At Touchstone Family Association, we believe that your voice matters. From the moment you begin your journey with us and throughout your time in service, we encourage you to share your thoughts, needs, and experiences. Your input helps ensure that the support you receive is not only personalized, but also respectful, responsive, and rooted in your unique perspective.
Providing Feedback
Counsellors and team members will regularly invite feedback and create space for open dialogue. This includes discussing your individual needs and goals, as well as checking in on how services are progressing. We also welcome your suggestions on how your counsellor can continue to grow in their professional development—your input helps us remain accountable and continually improve.
As your service comes to a close, you’ll be invited to complete a client feedback survey. This is a key opportunity to reflect on your experience, let us know what worked well, and identify areas where we could do better.
In addition to formal opportunities, we encourage ongoing, informal feedback at any time. Whether it's through a conversation, email, or survey, your voice is always welcome.
We value all feedback—both positive and constructive. Your insights directly contribute to the ongoing improvement of our programs and services. By sharing your experience, you play an important role in shaping a stronger, more effective support system—not just for yourself, but for the entire community we serve.
Thank you to our funders for their ongoing support for Touchstone Programs and Services
