Conflict of Interest

At Touchstone Family Association, we are committed to ensuring our work is always guided by professionalism, integrity, and your best interests. To maintain transparency and trust, we have clear policies in place to prevent real—or perceived—conflicts of interest.

What Is a Conflict of Interest?

A conflict of interest occurs when a staff member’s personal, financial, or outside professional interests could improperly influence—or appear to influence—their role at Touchstone or the services provided to you.

To avoid this, our staff will never:

• Accept personal gifts, money, or favors from clients, contractors, or organizations connected to Touchstone.
• Use their position to gain personal or financial benefits from their relationship with a client or community partner.
• Provide services outside of Touchstone that are similar to those offered through the Association, without written approval from the Executive Director.

Working with Funders or Outside Organizations

Staff are also not allowed to enter into contracts with any Ministry or organization that funds Touchstone’s programs unless they receive written permission from the Executive Director.

This ensures that our relationships with clients, funders, and community partners remain ethical, fair, and focused on providing the best possible service.

What Happens If a Conflict Arises?

If a staff member believes that a situation could create the perception of a conflict of interest—even unintentionally—they are required to report it immediately to their Program Director or the Executive Director.

This allows the organization to take proactive steps to assess and address the situation appropriately, protecting everyone involved.

Our Commitment to You

We take these policies seriously because we are committed to transparency, fairness, and maintaining the highest ethical standards in all of our work.

If you ever have questions or concerns about this policy, please feel free to speak to your counsellor or a program supervisor.